Hmm, I guess I'd have to know the stats... maybe 1 in 10 thousand people experience freezing issues on chess.com so it's not a problem (at least not chess.com's problem).
Personally I've had zero issues with playing chess here.
Game freezes while winning.
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And ok... I understand that top tier gaming companies have the best programmers because they can shell out 300k a year for salary... I'm not expecting a chess website to be state of the art in online gaming... it certainly doesn't need to be.
But it's still confusing to me why multiplayer real time games were playable some 30 years ago online, but in the year 2020 a 2 player turn based game can't stay synced for 10 minutes.
I don't normally have any issues with connectivity with a mobile browser. I also don't play bullet, which is really impacted by any issues.
But almost all online games have issues with connectivity as well and always have.