Too much lag to play
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The number of hops/path your traffic takes to get to the Live server process will impact your lag. That path is different for each geographical region and your path to another site may be closer (in distance and/or hops).
There are some things that can be done on your end that may improve lag.
https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection
https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-