According to the note he posted, the site is looking into it. If he filled out the title verification form and uploaded his documents then the staff member that handles it should get it done soon.
It is also possible they have attempted to contact him and it went to a spam folder.
The very strong Hungarian Super Grand Master Peter Leko (@lekopeter) joined Chess.com about 8 days ago. But apparently he's having trouble getting his account verified. Can someone please look into this and help him get his account verified as soon as possible?
I mean, we don't want someone like Peter Leko giving up on Chess.com because of bad customer service.