ivaanmardari wrote:
chess.com does not return the money. and ignore me. the site is written that in 30 days I can take the money back.
That is for new subscribers.
You have been a subscriber before. It says since 2014.
Help. chess.com does not return the money. support chess.com is not responding.
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Jun 19, 2019
0
#3
ivaanmardari wrote:
chess.com does not return the money. and ignore me. the site is written that in 30 days I can take the money back.
The site has responded and you are not being ignored.
https://www.chess.com/forum/view/help-support/for-a-subscription-they-took-99-without-asking-appl-store-does-not-return-money-how-to-
https://www.chess.com/forum/view/help-support/how-to-return-money
I have not been subscribed. I do not have subscription needs. by trickery the money on the card was stolen
Jun 19, 2019
0
#5
notmtwain wrote:
ivaanmardari wrote:
chess.com does not return the money. and ignore me. the site is written that in 30 days I can take the money back.
That is for new subscribers.
You have been a subscriber before.
Right after a renewal the site has refunded before, at least based on other topics I have seen. The OPs problem is that the payment was done through the Apple store and that refund process is more convoluted than memberships bought on site.
Jun 19, 2019
0
#6
ivaanmardari wrote:
I have not been subscribed. I do not have subscription needs. by trickery the money on the card was stolen
The site has a subscription model. If you don't cancel a subscription before its renewal date, it automatically renews.
How does it work? I mean payment? Where can I find info about it?
Thanks
Jun 19, 2019
0
#8
landylee wrote:
How does it work? I mean payment? Where can I find info about it?
Thanks
https://www.chess.com/membership
once the money returns the appl store. appl support in moldova does not work. now support chess.com no longer responds
appl store support in moldova does not work. how to return money ??????
Jun 19, 2019
0
#11
ivaanmardari wrote:
once the money returns the appl store. appl support in moldova does not work. now support chess.com no longer responds
If the site has already refunded to the Apple store, the issue is with Apple and you need to work with them. The Apple payment system has their own rules and chess.com has to work within those rules.
appl support does not work in moldova
chess must return my money directly to the card
moldova is a small country and appl support here does not work does not work the money reimbursement system
chess.com turn your money back
well that I helped this girl not to fall into your trap
You should at least try Puzzle Rush while you have a chance.
Jun 19, 2019
0
#18
Has a Billing Team member not contacted you about this yet? They said they would in your other thread: https://www.chess.com/forum/view/help-support/for-a-subscription-they-took-99-without-asking-appl-store-does-not-return-money-how-to-
Please stop creating new threads about the same issue - post in that original one.
chess.com does not return the money. and ignore me. the site is written that in 30 days I can take the money back.