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How do i get a refund for my membership

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vondvelt
vondvelt
Feb 21, 2025
0
#21
justbefair wrote:
vondvelt wrote:

I am going through the same problem. I was going to cancel the auto renewal the night before, but couldn't do it on the app so I woke up to a 400 bill... I cancelled it as soon as I saw it but still got no reply from the refund support.

You have to visit Support using the link on the bottom of the page (not the forums) and search for the refund form.

Thank you for your reply. Yes, I have done that yesterday. Still haven't got a reply. You think I'll get my refund?

justbefair
justbefair
Moderator
Feb 21, 2025
0
#22
vondvelt wrote:
justbefair wrote:
vondvelt wrote:

I am going through the same problem. I was going to cancel the auto renewal the night before, but couldn't do it on the app so I woke up to a 400 bill... I cancelled it as soon as I saw it but still got no reply from the refund support.

You have to visit Support using the link on the bottom of the page (not the forums) and search for the refund form.

Thank you for your reply. Yes, I have done that yesterday. Still haven't got a reply. You think I'll get my refund?

Absolutely. It may take a couple of days but they have always given refunds in such situations.

vondvelt
vondvelt
Feb 21, 2025
0
#23
justbefair wrote:
vondvelt wrote:
justbefair wrote:
vondvelt wrote:

I am going through the same problem. I was going to cancel the auto renewal the night before, but couldn't do it on the app so I woke up to a 400 bill... I cancelled it as soon as I saw it but still got no reply from the refund support.

You have to visit Support using the link on the bottom of the page (not the forums) and search for the refund form.

Thank you for your reply. Yes, I have done that yesterday. Still haven't got a reply. You think I'll get my refund?

Absolutely. It may take a couple of days but they have always given refunds in such situations.

I really hope so.

0Gotham_shan0
0Gotham_shan0
Feb 26, 2025
0
#24

Pls help me get back my money pls I need my refund I'm depressed bc my mom and dad is angry because it's 1,990 pesos

justbefair
justbefair
Moderator
Feb 26, 2025
0
#25
0Gotham_shan0 wrote:

Pls help me get back my money pls I need my refund I'm depressed bc my mom and dad is angry because it's 1,990 pesos

We can't help you. Posting in the forums doesn't reach support.

As we have explained multiple times, you have to visit Support using this link which can also be found on the bottom of every page on the website. Once there, you click on "Contact Support" and enter "refund" as what you are searching for.

Don't give up if it takes you a few tries to get through the AI support.

0Gotham_shan0
0Gotham_shan0
Feb 26, 2025
0
#26

Pls help I tried the 7 days trial in the membership diamond and it's yearly I don't even know than after 7 days it will buy it self pls help me for refund

Martin_Stahl
Martin_Stahl
Moderator
Feb 27, 2025
0
#27
0Gotham_shan0 wrote:

Pls help I tried the 7 days trial in the membership diamond and it's yearly I don't even know than after 7 days it will buy it self pls help me for refund

You'll need to contact Support directly using the option in the menu. Be sure to choose the billing / refund option