How long does support take to respond?

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I submitted a request name change report, how long do those usually take?

Avatar of justbefair
hdrgsdcaazsd wrote:

I submitted a request name change report, how long do those usually take?

It depends on how many people have made requests at a given time. The latest monthly report says they are averaging 2 days and 2 hours before the first live response.

https://www.chess.com/article/view/chesscom-update-september-2024

Did you know that you can change your username on your own one time?

https://www.chess.com/settings