https://support.chess.com/en/articles/8588467-how-do-i-play-a-friend
How to arrange a game with a "friend"
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I have never played a game with someone who has friended me, and I'm not sure how to arrange that. How do you actually get a game with a "friend"? Those who have friended me are in different places in the world and I've never met them before. When I go into my friends group, I can see if anyone is currently online, but I presume they are already playing a game. So how do you connect in order to play a game with a friend?