How to remove restriction of account.

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Avatar of luckisK

It does not allow me to play, it gives me the message "your account is restricted for violetions of our Sportsmaship policy. you may directly challenge friends or create rated, open challenges using standard time controls. This restriction will be removes automatically as you play more games with good sportsmanship".  It does not say what I have done wrong so that I do not repeat it again.  Does anybody know why this happened? And how do I "open a challenge using standard time controls"?

Avatar of Wildekaart

Did you abort games often?

Did you let time run out for no reason often?

Did you intentionally disconnect often?

If any of these are the case then that's the reason. You can't remove it because you're not supposed to be doing whatever you did that led to your account being restricted.

Avatar of luckisK

The title of the thread refers to the "This restriction will be removes automatically as you play more games with good sportsmanship". How do I "open a challenge using standard time controls"?

Avatar of Wildekaart

When you create a game click Custom game. Then you can search for or create open challenges. If you play enough of them and don't abort or stall like you have likely done before then your restriction will probably be removed in the near future.

Avatar of luckisK

I do not understand the "When you create a game click Custom game. Then you can search for or create open challenges". Can you be more detailed and clear please.

Avatar of Wildekaart

You go to play. You click on the button that says Custom Game. Then you can pick a time format and whether it's rated or not or you can click open challenges and accept one of the open challenges.

Avatar of Martin_Stahl
luckisK wrote:

It does not allow me to play, it gives me the message "your account is restricted for violetions of our Sportsmaship policy. you may directly challenge friends or create rated, open challenges using standard time controls. This restriction will be removes automatically as you play more games with good sportsmanship".  It does not say what I have done wrong so that I do not repeat it again.  Does anybody know why this happened? And how do I "open a challenge using standard time controls"?

 

https://support.chess.com/article/627-sportsmanship-policy

Avatar of luckisK

I click on the circle of each player and it says "you cannot accept this challenge at the moment". They have banned me from this option too? Or this is not the way to play at "open challenge"?

Avatar of GM_chess_player
luckisK wrote:

I click on the circle of each player and it says "you cannot accept this challenge at the moment". They have banned me from this option too? Or this is not the way to play at "open challenge"?

If the person has a membership, and you're a new member, then you cannot accept their challenge. 

Avatar of Martin_Stahl
TKiriakopoulos wrote:

How can I create my own challenge?

 

https://support.chess.com/article/360-how-do-i-start-a-game

Avatar of Wildekaart

@Martin_Stahl

Did you notice the change of username? OP's account shows the same name. I smell multiple accounts...

Avatar of Former_mod_david

Can I have multiple accounts? - Chess.com Member Support and FAQs

Avatar of luckisK

I have a second account for a member of my family to play, but they have just closed it. How can I create my own challenge? It says somewhere "share with link with anyone to play" and it says to copy the link. Where do I enter this link?

Avatar of luckisK

I got another message that says "you can play games with the poor group" How do I do that?

Avatar of Martin_Stahl
luckisK wrote:

I got another message that says "you can play games with the poor group" How do I do that?

 

You should be able just to create a random seek, with normal time controls and wait to be paired. Or play a friend.

Avatar of jjupiter6

and resign instead of abandoning games.

Avatar of luckisK

How do I "create a random seek, with normal time controls and wait to be paired"? Can you be more detailed please?

Avatar of Wildekaart
luckisK wrote:

How do I "create a random seek, with normal time controls and wait to be paired"? Can you be more detailed please?

Do we need to answer in Greek? This is the detailed answer. These are simple instructions.

If you have any more questions, you can go here: https://support.chess.com/category/157-online-live-chess

Avatar of luckisK

Can someone tell me which buttons to press and where please. I have contacted support yesterday and they haven't responded yet.

Avatar of Wildekaart

Click Play on the left.

Click Play Online from the options shown.

Click Custom Game in the drop down menu.

That's it.