I have suffered numerous unnecessary losses due to so called abandonments. Sometime even in winning situations. Often after a decisive move from me.
After losing several games I log out and play as a guest; rather than on my diamond membership acct. These guest games are being played on same laptop through the same EarthLink Wi-Fi server 4G.
Never once is there disconnects. Then I go back to my diamond acct and again the disconnects happen.
It is account /chess.com server related.
I've done the troubleshooting and the problem isn't on my end.
As a live guest I can play uninterrupted. There is no other explanation
Guest games are handled differently than many other live games.
If you haven't already checked out the following, it may help.
https://support.chess.com/article/4720-online-chess-performance-optimizations
I have suffered numerous unnecessary losses due to so called abandonments. Sometime even in winning situations. Often after a decisive move from me.
After losing several games I log out and play as a guest; rather than on my diamond membership acct. These guest games are being played on same laptop through the same EarthLink Wi-Fi server 4G.
Never once is there disconnects. Then I go back to my diamond acct and again the disconnects happen.
It is account /chess.com server related.
I've done the troubleshooting and the problem isn't on my end.
As a live guest I can play uninterrupted. There is no other explanation in my thinking.
My paid acct was set up by logging in through facebook. My facebook has been hacked a couple different times. I cant help wondering if that has some connection.