I think a player is cheating
Cheaters are automatically detected by the website. But you can report them here if you want:
https://support.chess.com/customer/portal/emails/new
Article:
Hello Chiendausiku,
I had the same thing happend to me where my opponents time ran out and I am given the loss. What I obeserved was his clock run out then the remaining oneminute on my time ran out almost instantly, then I receievd the loss. From here on it when that happens I am going to get the members name and report it.
Hello Chiendausiku,
I had the same thing happend to me where my opponents time ran out and I am given the loss. What I obeserved was his clock run out then the remaining oneminute on my time ran out almost instantly, then I receievd the loss. From here on it when that happens I am going to get the members name and report it.
Much more likely is that you had a temporary disconnect.
https://support.chess.com/customer/en/portal/articles/1444849-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken-
and
How do i report it??