I won’t play until chess.com clarifies what they do with bots

My last blitz game was against a bot, but not a kind of bot that chess.com usually includes, but it was hidden behind a real user. This bot was not alone, it played with another bot a lot. They both are around 2600 right now and it seems their account is somehow suspended but still they are there and I didn’t get my rating refund yet (it is 8 point only but well, when you cannot trust the site you should not play).

Each of these bots played around 200 blitz games in a few hours in a single day. The key point was that they needed only 20-30 seconds to win most of their games.

Apparently they are sort of experiment and chess.com is well aware, but I have no idea why chess.com doesn’t clarify it. I feel this is abuse of ordinary users, since without our acknowledge they force us to play against bots. Is any admin of chess.com care about honesty to explain why these bots are allowed to play that many games and why they are not closed yet?

Did you contact support for your points?

 

They do clarify it. Playing live rated games with assistance is not allowed and will result in the closure of accounts that do it.

 

https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com

 

It may take a little time to catch them, but they are caught and closed regularly. However, as has been mentioned in previous topics you have brought up, this type of discussion is not allowed in the general forums. 

If you would like to have such a discussion, join the following club: https://www.chess.com/club/cheating-forum

 

Beyond that, just report accounts when you come across them: https://support.chess.com/article/209-how-do-i-report-someone