impossible de jouer depuis deux jours quel est le problème ???

verin76
Impossible de jouer depuis deux jours quel est le problème ???
Martin_Stahl

Some members on the iOS app are having problems. Staff is working on it.

nwo009
For f sake how are we supposed to Anderstand that. I suppose your French fry maker is broken ?
Pulpofeira

I guess he can pass without your valuable help, anyway.

Zaphys

Translation: For two days now it has been impossible to play, what's the problem?

VicountVonJames
I would answer them, but I don't speak (very good) French. Anyone does could answer them.
erik

This is a crazy issue, but here is the explanation:

The reason that some iOS devices are unable to connect to live chess games is because of a limit in 32bit devices which cannot handle gameIDs above 2,147,483,647. So, literally, once we hit more than 2 billion games, older iOS devices fail to interpret that number! This was obviously an unforeseen bug that was nearly impossible to anticipate and we apologize for the frustration. We are currently working on a fix and should have it resolved within 48 hours.

Thanks!

Erik

goldenstar2660

La raison est certains telephones iOS sont incapables de se connecter à des jeux d'échecs en direct est due à une limite dans les appareils 32 bits qui ne peuvent pas gérer les ID de jeu au-dessus de 2.147.483.647. Alors, littéralement, une fois que nous avons frappé plus de 2 milliards de jeux, les plus agee telephones iOS n'arrivent pas à interpréter ce chiffre!

goldenstar2660
[COMMENT DELETED]
RonaldJosephCote

  The OOoold  2 point 147, 483, 647 trick. meh.png

monsieur
Thx for the xplanation, merci de nous avoir expliqué la raison
CrazyTrain1

It doesn't explain why it worked fine before? The last 3 days no live chess! But I can play the computer? What is the difference? 

VicountVonJames
IN THIS THREAD ERICK POSTED AN ANSWER. USE YOUR EYES, PLEASE.
VicountVonJames
Okay, your question-(sorry about my outburst)

-why it worked before?
Because there was not 2,000,000 games or whatever, and so the IPad could cope.

Can play the computer-

I don't know. But obviously it is a different software for matches agaisnt a computer, how is this question even reliant?

Or, if you meant how come you can play fine on your computer-

It is not an old IOS device, and so dosen't have this problem- full stop.
binarymax

Congratulations on serving up 2^31 games happy.png

kimzzxx

does chess.com need help developing a new app with possibilities to count more than 2^31 games.. for iOS? :) 

bernhardtscherer

@kimzzxx FASHION CLOUD would need some coding help happy.png

benjosan

Je ne peux plus jouer non plus. J'ai bien compris la cause. Mais pas la solution!??

Martin_Stahl
CrazyTrain1 wrote:

It doesn't explain why it worked fine before? The last 3 days no live chess! But I can play the computer? What is the difference? 

 

Games in Live have ID numbers associated with them. Here is your last bullet game:

https://www.chess.com/live/game/2150644648 that number appear to be the issue, though if that is the case and you are also having the problem it might be a little more nuanced than that, since that is larger than a 32-bit number already.


The play vs computer doesn't generate a game ID.

Juho74
I posted yesterday in an other thread of chess not working on iphone7 or ipad2.

To me it seems the real issue might still not be identified if an issue which concerns older devices has been identified. Or my iphone7 has a seperate seemingly similar issue.

The issue persists on iphone7 and ipad2. I just tried. Also now tried restarting iphone, but it didn't help.

"Iphone7: ios 10.3.2 (14F89), model MN952FS/A, capacity 124.33 Gb, available 92.11 Gb
Any more specific details needed? I think IMEI or phone model would be personal.

App works until loading screen. Loading screen rolls for some time and suddenly just kills the app to the background.

Ipad2: iOs 9.3.5 (13G36), model NC773KS/A, capacity 12.9 Gb, available 867 Mb

App works, game opens into loading screen and the loading screen can have the loading icon for over 10 min. No game loads. Worked perfect about 12 hours ago."