There's another forum about House of Staunton here with several disparaging reports of bad service. It's in "Chess Books & Equipment" which is where your question would be most appropriate
http://www.chess.com/forum/view/chess-equipment/house-of-staunton-review
You can always "search forums" before (or after) posting a question to see if it's already been answered or discussed previously
Does anyone have experience with international orders from House of Staunton lately? i just wanted to make sure that it "works as intended" before spending a load for christmas :)
GL with your chess games.