Chess.com basically relies on the momentum from their prominence to grow their income from paid membership in spite of things like this. When you're king of the mountain, you don't have to try as much.
You also don't have to ban discussion of competitors in forums when you have something solid to offer versus your competitors.
Because of the new format on Chess.com, I have been playing on [another site -- VP] It's a pretty nice site and it's free. I will switching and not renew my chess.com.