Check your card to see if you've been charged. I'm guessing it wasn't, maybe a glitch or something. when I upgraded it was instant
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Mar 27, 2016
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#3
@ Tyco999 Use this link and choose billing in the drop down subject menu. Give all you user info and the problem getting a premium membership. Good Luck :)
https://support.chess.com/customer/portal/emails/new
I gave my card info and I'm still basic member I can't contact anybody I give up!!