My Account got hacked!

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Mogimogmeister

https://www.chess.com/analysis/game/live/50602764087?tab=review

I did not give my information to anyone before this happened.

I closed my laptop and went out to the lake for a few hours, and then when I came home I realized that someone hacked me and played a game on my account.

How do I fix this? I don't want this to happen ever again because this is ridiculous.

Martin_Stahl
Mogimogmeister wrote:

https://www.chess.com/analysis/game/live/50602764087?tab=review

I did not give my information to anyone before this happened.

I closed my laptop and went out to the lake for a few hours, and then when I came home I realized that someone hacked me and played a game on my account.

How do I fix this? I don't want this to happen ever again because this is ridiculous.

 

If you think someone has your password, you should change it immediately.

 

Then you can open a ticket with support and they can look and see if someone else may have accessed your account.

https://support.chess.com/article/346-contact-us

CySostaric
Why did the opponent not checkmate on move 2 lol
Mogimogmeister
Martin_Stahl wrote:
Mogimogmeister wrote:

https://www.chess.com/analysis/game/live/50602764087?tab=review

I did not give my information to anyone before this happened.

I closed my laptop and went out to the lake for a few hours, and then when I came home I realized that someone hacked me and played a game on my account.

How do I fix this? I don't want this to happen ever again because this is ridiculous.

 

If you think someone has your password, you should change it immediately.

 

Then you can open a ticket with support and they can look and see if someone else may have accessed your account.

https://support.chess.com/article/346-contact-us

How do I open a ticket with support?

Martin_Stahl

Click the link, then the Contact Us button if the dialog doesn't come up. Then click the Ask on that and fill out the information.

Mogimogmeister

It says that the link you put is not secure. it basically means that the connection to Chess.com Support is not private.

Mogimogmeister

RonaldJosephCote

   There's something wrong with your computer.....nobody gets,..."Not Secure". 

Martin_Stahl
Mogimogmeister wrote:

It says that the link you put is not secure. it basically means that the connection to Chess.com Support is not private.

 

Works perfectly fine and secure on my connection. You're not on a VPN are you?

 

Even if it wasn't, the data entered on the form isn't anything sensitive.

idilis
Mogimogmeister wrote:

https://www.chess.com/analysis/game/live/50602764087?tab=review

I did not give my information to anyone before this happened.

I closed my laptop and went out to the lake for a few hours, and then when I came home I realized that someone hacked me and played a game on my account.

How do I fix this? I don't want this to happen ever again because this is ridiculous.

Sounds like something from night m shyamalan

Mogimogmeister

idilis
Mogimogmeister wrote:

 

Did you recently install/reconfigure an antivirus or firewall?

SparklyBeacon
Mogimogmeister написал:

 

change the pasword or your acount will be hacked for ever!!!!!!!!!

sebagjg

RIP

SparklyBeacon

you have to change the password or do something else pu antivirus on so the hacker would be kicked out

ClavinovaC
I’m sorry that happened :(
Mogimogmeister
SparklyBeacon wrote:
Mogimogmeister написал:

 

change the pasword or your acount will be hacked for ever!!!!!!!!!

I did change my password. But are there any next steps?

RonaldJosephCote

     Can you dance a Rhumba? happy                                                                                                                      

SparklyBeacon
Mogimogmeister написал:
SparklyBeacon wrote:
Mogimogmeister написал:

change the pasword or your acount will be hacked for ever!!!!!!!!!

I did change my password. But are there any next steps?

the next step is you have to antivirus

maybe the hacker will be banned

when he got banned restart your computer

then everything will be back

Sisir59

Nice