Take a look at the top correspondence players here. My bet is that everyone over ~2500 in "online chess" here is at least proficient in manipulating their databases, and since Chessbase is the most popular database, most of these players are experts at ChessBase.
I can think of one cc player here that is an expert at ChessBase, but I don't want to bug him when we are so close to two big holidays.
I don't know how many of the 2.7 million chess.com members use one of the ChessBase databases, but geez, millions of members! There's got to be a few folks here who find databases difficult to use and would benefit from a database forum.
When attempting to learn any new complex software written for the serious hobbyist or professional, it's almost always next to impossible to learn alone, and always frustrating no matter how much hand holding one receives.
Sibelius, a music program written for professional music publishing, was extremely difficult to learn that entire first year. Reading the manual alone did not always help. The Sibelius team had a forum devoted to answering questions, where both the developers and the advanced users could help people new to the program. I got answers the same day that I posted a question. Now that is support!
I see ChessBase 11 as a pro level database program with a steep learning curve for anyone brand new to using any sort of database, which includes me.
I own the lowest priced ChessBase database, ChessBase Light Premium - 49.99 euros or 65.76 dollars for the activation key to unlock the following:
4,5 million games
What good is a program without the ability to save, edit and copy games, or create and edit databases?
The 4.5 million game online database is amazing and, I can add the newest games to my ChessBase database by going to: http://www.chess.co.uk/twic/twic My first contribution in the way of support.
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Steve Lopez has produced some excellent instruction videos and articles at www.chessbase.com. Type the word workshop into the search window and you will find his videos and articles.
You won't learn this little trick from going to the website. So, there's my second contribution to helping others with ChessBase 10, 11 and Light Premium. All versions have the same graphic user interface, or GUI.
Even with that, ChessBase doe not offer a forum where people can post questions and get answers. The company has this: http://www.chessbase.com/contact/mail/support.aspx, but you need to fill in a bunch of stuff. I never liked that format and the response time is usually slow.
At http://www.chessbase.com/download/index.asp, scroll down and you will find links under ChessBase 10 that direct you to various articles on how to use the product. There's nothing yet for ChessBase 11 in that window. Perhaps it's in another window, as the ChessBase site is tricky to navigate through.
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Who are the ChessBase database experts here?
Would anyone here like to see a ChessBase database support forum at chess.com? Yes, a hand holding club where people can post questions and get answers.
I do believe that ChessBase products are less intuitive than playing a pleasant game of chess in the park.