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Opponents timer going down, I lose on time

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Kazido
Literally just sat there watching my opponents timer get closer to 0 waiting for him to make a move and then I lose the game on timeout. Moves show that he supposedly moved in 3 seconds and that it was MY turn but that is not what happened… My connection was completely fine, he even chatted to me while we were waiting…….. Bruh.
SnrWoody
Same happened to me recently, what was their name?
AndrewSmith

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

Martin_Stahl
Kazido wrote:
Literally just sat there watching my opponents timer get closer to 0 waiting for him to make a move and then I lose the game on timeout. Moves show that he supposedly moved in 3 seconds and that it was MY turn but that is not what happened… My connection was completely fine, he even chatted to me while we were waiting…….. Bruh.

Are you on the iOS app?