Plycounter 2 - yuck

nowayisthispossible

I have 2 broken plycounters in about a year.  Customer service took over 4 months to respond and by then my warranty expired.  If there was another choice I would not buy from them.  

ndb2010

here is the pathetic thing - one could make a Samsung device that was so dumbed down it could do nothing but notate chess games, and it would cost like 60 dollars and be great. Why on earth are we saddled with subscale firms making overpriced products?

ciscodad

Paper and pencil are free. They are given out at tournaments.

nowayisthispossible

nbd2010 - I get that it costs money to build these units and to spend the time to program.  I've made products before and know that because they are not building mass quantities that probably parts alone costs them $80-$100.  The part that I don't get is the lousy customer service.  When I bought the unit, I looked on their facebook page and lots of people were commenting to them about customer complaints.  I just hoped that I would get lucky and get a good unit.  (by the way, I think they took down the facebook bad comments.)  While I would like my kids to use paper and pencil, my kids almost always mess up their notation when they lose.  As much as I hate the customer service, I found this was the best way for them to notate accurately.  I just hope a better one is made.

thebookscout

I am 68, for whatever reason recording moves by hand is agonizing - my hand shakes and over the course of a tournament game cramps up.  I had purchased a plycounter less than a year ago - well after last years Philly World Open - used it in some skittles. Finally decided to transfer those games to my computer - wasn't working. I have exchanged about 25 emails with them - in the beginning it took months for them to respond. Then they tell me the warranty was only good for 14 days. My experience with them has been horrible, horrible.  As the Trumpster would say, "Bad, very bad."  Does anyone have a used Monroi to sell? 

ChessSpawnVT

I suggest that you may want to file a consumer complaint with the attorney general of the state in which Plycounter operates. 

stromwings

 I bought the Plycounter 1 and it stopped working after 6 months. I sent bunch of emails to support team and no response which unfortunate. Then again with no choice bought the Plycounter 2 when it was available. overall, this is not user friendly, the new features are not good such as drag function, touch screen, lay out. Sad thing is as customers has no choice in the market and we are relying on sources that has no value. Parents like me especially buy this for young kids so it is helpful to analyze and improve their games. Hope plycounter can do a better job. 

thebookscout

For reasons unknown my plycounter started working as long as I inserted the micro-cord tenderly into a USB port. I don't know if it was loose inside but at least I can use it. I agree, too bad there is not a better alternative. 

JoeyTroy

For those of you struggling with the Plycounter or Monroi, there is a new device on the market for electronic notation. More information can be found at our website. We are currently working with USCF on certification and we offer many robust features with more to come. We also offer updates free of charge. There is a full support section with videos on how the device works so you can see it in action.


https://chessnoter.com/

webiron

Monroi should be out of business. They lied to me, their tech was obsolete, they over sold and under delivered, committed to send me a USB cable and did not, and I had a ply counter 1 and loved it. Sadly, when I got the Monroi I gave my ply counter 1 to a friend and regret that. Now, I wait until the ply counter 2 if fixed! Waiting, wanting ply counter 2. Come on guys, get your act together with the point-and-point piece move software. Make it just like Plycounter 1 without any bugs and a slightly bigger screen and that is all people need! ;-)

JoeyTroy

Move over Monroi, eNotate and Plycounter.

ChessNoteЯ has been officially certified by the US Chess Federation as of December 18, 2017 and is now an approved device for Electronic Notation in US Chess Federation events (US Chess, www.uschess.org) and its affiliates!  More information can be found at the US Chess Federation site:

US Chess Certificate Guidelines
http://www.uschess.org/docs/gov/reports/eScoresheets/CertificationGuidelines.pdf

ChessNoteЯ Certification
www.uschess.org/docs/gov/reports/eScoresheets/ChessNoteЯ-cert1.pdf

To share our success with the community we are offering a 10% discount for all new orders using the following code which will be good until the end of the year for 2017:

CERT2017!

This discount can be applied during check out from our shopping cart:
http://chessnoter.com/shop/

 
Thank you for your time and for supporting this all-American business!

DentonTD

The problem with the plycounter, is that while it lasted, it was OUTSTANDING, only to be around no more.  At half the cost of the yMonRoi, it was wonderful !!.  Only problem is that the market for such devices is not large enough, apparently,g for the manufacture and distribution of enough units for long term survival.

JoeyTroy

DentonTD,

 

This is where ChessNoteR comes into play. We are using the Motorola Nexus 6 to deliver our custom operating system and also ChessNoteR application. It blows the doors off the Plycounter and because Motorola and Google produced millions of devices we will never run out of stock.

 

Also there is over 380 stores nation wide that can work on the ChessNoteR device for screen replacement, battery replacement, ect. For the first time there is a business developing electronic notation that has future proofed it's self for years to come and is also USCF certified and we are currently working with FIDE on our FIDE certification.

 

ChessNoteR Website

https://www.chessnoter.com/

ChessNoteR in action
https://www.youtube.com/channel/UCFgf8MuW9ioXa87yxYJbiSQ/playlists

 

ChessNoteR Repairs
https://www.ubreakifix.com/google-repair/nexus-6-repair

ndb2010

We got ChessNoter.  So did 2 of our NYC friends.  It is incredible. I think it was important that our son learned to notate properly with paper, but once he mastered it, the switch to ChessNoter has made life so much easier.  Also, for kids, time spent per move is key info for the parent or coach, and you get that with ChessNoter (+ / - a few seconds per move for the kid to punch the move into the device). 

ChessSpawnVT
JoeyTroy wrote:

DentonTD,

 

 

 

This is where ChessNoteR comes into play. We are using the Motorola Nexus 6 to deliver our custom operating system and also ChessNoteR application. It blows the doors off the Plycounter and because Motorola and Google produced millions of devices we will never run out of stock.

 

Also there is over 380 stores nation wide that can work on the ChessNoteR device for screen replacement, battery replacement, ect. For the first time there is a business developing electronic notation that has future proofed it's self for years to come and is also USCF certified and we are currently working with FIDE on our FIDE certification.

 

ChessNoteR Website

https://www.chessnoter.com/

ChessNoteR in action
https://www.youtube.com/channel/UCFgf8MuW9ioXa87yxYJbiSQ/playlists

 

ChessNoteR Repairs
https://www.ubreakifix.com/google-repair/nexus-6-repair

 

Looks like an excellent direction, but the price is a bit steep for the unit w/software.  Many of us have old Android smartphones sitting in drawers doing nothing. If your software could be loaded into one of those, like an old Samsung Galaxy 4, that would likely create a lot of software sales for you.  

 

 

JoeyTroy

ChessSpawnVT,

 

I wish I could release it on other phones. The problem is trying to secure the bootloader which can not be done very easily. Also the other issue is having it on multiple devices could cause issues for TD's and Arbiters trying to keep track of multiple devices on the floor as they all look like cell phones. With one device it's not to bad. In terms of price electronic notation sadly is just not cheap to create or maintain. Since launch we have released over 20 updates so you are defiantly getting your money's worth. Each feature we have added has all been based on customer feedback. We are the first company in this Electronic Notation space to not only pick up the phone and respond to our customers we are constantly improving the software based on our customer feedback.

 

My suggestion would be sell that old S4 they are still selling for $74+ on ebay and then take the money and buy a cheaper used Motorola Nexus 6 device from ebay and then purchase a license from us. We created our model so users can bring their own device or buy a bundle from us. If you have further questions please feel free to drop us a line any time!

 

https://www.chessnoter.com/contact/