Poor experience on Chess.com

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MoreRumPlz

I just played a game where the weirdest thing happened.  I made a move that put my opponent in a bad spot.  I am sitting there feeling rather pleased with my play and watching the opponent's clock tick away as, I assumed, he/she did not yet figure how to solve the dilemma.  Suddenly, I get the little pop-up that says I am disconnected.  From what I could see my internet connection was fine. I quickly refreshed and realized that I lost about  minutes and my last move did not register so I wrinsed and repeated (played the same move again).  Just as my opponent's clock ticked lower than mine (again), the same thing happened.  No internet disconnect again.  This time it took quite a while to refresh.  When it completed the refresh, I lost the game due to time and the move that I made twice was not on the board.  Has anyone else experience anything like this on this site?

byggarebob
I am having some very weird issues on the app right now. Haven't been able to play for the past 10 minutes or so
byggarebob
Also, I lost my last game that I was playing because both clocks stopped after my last move in early middle game. Weird bugs tonight.
HangingPiecesChomper

agreed, this never happens on lichess

secondcitysaint

Same here: https://www.chess.com/forum/view/help-support/lost-a-game-on-server-outage

Martin_Stahl
MoreRumPlz wrote:

I just played a game where the weirdest thing happened. I made a move that put my opponent in a bad spot. I am sitting there feeling rather pleased with my play and watching the opponent's clock tick away as, I assumed, he/she did not yet figure how to solve the dilemma. Suddenly, I get the little pop-up that says I am disconnected. From what I could see my internet connection was fine. I quickly refreshed and realized that I lost about minutes and my last move did not register so I wrinsed and repeated (played the same move again). Just as my opponent's clock ticked lower than mine (again), the same thing happened. No internet disconnect again. This time it took quite a while to refresh. When it completed the refresh, I lost the game due to time and the move that I made twice was not on the board. Has anyone else experience anything like this on this site?

There was an issue and staff are working on it