secondcitysaint wrote:
Hi, I've just lost a game on time because of the server outage. I had a winning position but I couldn't make a move as chess.com went into 502 for like 10-15 minutes. Please refund the rating points I lost. Link to the game: https://www.chess.com/game/live/124487310073Tried to address this issue via a help chat bot but it's completely useless, sorry.
There normally are automatic refunds for site outages. If you don't see one within a couple of days, you would need to contact Support using the option in the menu. You should be able to get the process to open a ticket with staff.
Hi, I've just lost a game on time because of the server outage. I had a winning position but I couldn't make a move as chess.com went into 502 for like 10-15 minutes. Please refund the rating points I lost. Link to the game: https://www.chess.com/game/live/124487310073
Tried to address this issue via a help chat bot but it's completely useless, sorry.