Do you use the web version or the app? This is the web version:

Have no idea about the apps
Both!
The web version is fine, I can toggle on and off. I have done evrything suggested on my mobile app, and no toggle switch ever appears. I have uninstalled, reinstalled, cleared the cache, and called your 800 #
Both!
The web version is fine, I can toggle on and off. I have done evrything suggested on my mobile app, and no toggle switch ever appears. I have uninstalled, reinstalled, cleared the cache, and called your 800 #
Which app and app version?
For example, on Android, it's in a similar location to the website.
Play > Custom Game
To get to that option, you have to hit the down arrow.

It's probably similar on iOS
Android.
On android, I hit the down arrow under play coach as above
it pops up 2 options
custom game
play in person
when selected, neither option provides a "rated" toggle switch like the desk top app which I also use daily
Android.
On android, I hit the down arrow under play coach as above
it pops up 2 options
custom game
play in person
when selected, neither option provides a "rated" toggle switch like the desk top app which I also use daily
It's on v4.9.38 for sure and I haven't seen it missing in previous versions.

there is no unrated switch