To discuss the matter of cheating further, or to learn more about cheat detection, please join the Cheating Forum: https://www.chess.com/club/cheating-forum
Chess.com takes cheating very seriously: see
https://www.chess.com/blog/News/new-tools-for-fair-play-on-chess-com
https://www.chess.com/article/view/chess-com-fair-play-and-cheat-detection https://support.chess.com/customer/en/portal/articles/1444879-fair-play-on-chess-com-what-you-need-to-know
https://www.chess.com/blog/DanielRensch/cheating-on-chesscom
Cheaters are banned when they are detected. There are various tools that are used to keep them from returning without permission; these tools are familiar to anyone who has run an online forum.
However, discussions of cheating in the main forum is not permitted, as it tends to become very heated and result in lots of public accusations, many of which are completely unfounded; you might be surprised how many cheating reports we get about low-rated players after a game that was a complete blunderfest. If all these reports were aired in public, it would just cause an ugly flame war. Therefore, I am locking this post.
To report a suspected cheater to the Support team, please select Report Abuse under the Help menu, or use this link: https://support.chess.com/customer/portal/emails/new. All reports are investigated, even if there is no immediate visible action.
Thanks,
mishrafish - moderator
Well how do you report a member who admits to cheating in chat and begged me to send him money for his sick twin daughters? I asked him to let me win the game and I will send him money, he let me win and then sent me his ph# and contact info, he had "medical" problems and now his sick twin daughters need money, it was obviously a scam...