If is possible, before playing again, can you click on the link below for me please? You'll see a large white page with the text in the corner saying 'chess.com cookies cleared'. Once you see that, close the browser then re-open it and log back in
http://www.chess.com/clear_cookies.html
Also don't use bookmarks for live chess.
I keep get message that live is chess is down temporarily but have been getting it for three days now...