Chess.com account closed without warning

My main Chess account got banned for Fair Play (account name: ChessLucien) without any e-mail or warning. I also never cheated in any game, so I have no idea why it got closed. I would really appreciate it if I get a reaction on where you can send an email to reactivate my account and how this has happened. I would also like to add that this account was only for a tournament I played in. Not a smurf account. I would really like a second chance on that account.

EDIT: I might have 'cheated' accidentally, cause I sometimes have a lot of tabs open and there could have been an analysis board in there and forgot to close it. I would really dislike it if my account got suspended for this. Please reactivate it. It would mean a lot. I will try in the future to not have another analysis tab open.

When accounts are closed, an email is sent out to whatever email you registered the account with outlining your options, if any.

That is the problem. I haven't gotten an email regarding the ban.

Check your junk/spam folders on the address associated with the closed account.

If you still don't see it, contact support using that address.

https://support.chess.com/collection/343-contact-us

^ of course they can

cgLucienH wrote:

My main Chess account got banned for Fair Play (account name: ChessLucien) without any e-mail or warning. I also never cheated in any game, so I have no idea why it got closed. I would really appreciate it if I get a reaction on where you can send an email to reactivate my account and how this has happened. I would also like to add that this account was only for a tournament I played in. Not a smurf account. I would really like a second chance on that account.

EDIT: I might have 'cheated' accidentally, cause I sometimes have a lot of tabs open and there could have been an analysis board in there and forgot to close it. I would really dislike it if my account got suspended for this. Please reactivate it. It would mean a lot. I will try in the future to not have another analysis tab open.

yea, the same thing happened to me yesterday. I had some tabs open for opening traps and tricks which i was learning and then all of a sudden my account was closed for 30 mins. When i opened it today it was closed permanently. I didn't receive any email (in junk/spam) and when i talked to the AI support bot it said my account was closed due to Fair Play Violation. I dont know how to appeal neither im able to find any links to submit a request ticket.

Use of outside resources during Live games is not allowed and is considered cheating.

https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com

You should be able to get the support tool to open a ticket with Support. If you explain your situation fully, and it does not transfer to staff, try something like contact an agent 

yea, the same thing happened to me yesterday. I had some tabs open for opening traps and tricks which i was learning and then all of a sudden my account was closed for 30 mins. When i opened it today it was closed permanently. I didn't receive any email (in junk/spam) and when i talked to the AI support bot it said my account was closed due to Fair Play Violation. I dont know how to appeal neither im able to find any links to submit a request ticket.

Use of outside resources during Live games is not allowed and is considered cheating.

https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com

You should be able to get the support tool to open a ticket with Support. If you explain your situation fully, and it does not transfer to staff, try something like contact an agent 

I tried this but the support bot just says to either create a new account or end the conversation. Im so fed up with this.

Did you try using contact an agent on the conversation?