A friend of mine had their account closed for a fair play violation around 3/7/25. Their last game was a loss due to abandonment. Can people be reinstated or be able to rejoin the website after X amount of time away? Or are there offenses beyond reinstating?
They should reach out to the support team.
There is always the option to file an appeal if they believe they were wrongly banned. Incorrect bans are pretty uncommon, but have happened.
If the ban was for rating manipulation or sandbagging and it was a first offence, depending on the circumstances, sometimes a promise to stop will lead to the account being reopened, generally with a reset rating.
Otherwise, they should ask for a second chance in a new account. If the ban was for engine use, and your friend is guilty, this is the only option.
I don't have any way to contact them. I didn't think this would happen and we never exchanged email addresses. What else could be done if I can't contact them? But thank you for the information.
The market is what determines the salary. Google could be and almost is the biggest company on earth but they're not handing out money for that reason, they're going to pay what makes sense for them in the market - in their case what ensures they get and retain the best engineers possible.
I don't know what the number is but it's quite high for chess.com. Part of salary is often in company stock, so when you look at the base that's often like just over half of the real salary. They're 160+. But honestly, anyone earning more than 70K a year should consider themselves fortunate and be busting their rear-end, not being useless / lazy, considering there are many people slaving away for 12$ an hour in warehouses, walking 20 miles a day with aging backs and heart disease. Anyway, I'm still not sure what your purpose is in this conversation since I don't think you represent chess.com in an official capacity. But if you do have any power or sway hopefully you can get the problems fixed. I've listed enough to start with. Though there are many more others have listed, but start with the glaring ones - i.e. cannot read the forum on iOS, cannot make a post on the forum on iOS, message box on web is reminiscent of a rotary aircraft whose wings are held together by duct tape... private messages don't dynamically update you have to refresh the page, that's another one. And then go from there.
There are packages you can just install and use in your app, both for the server and client, to get a private messaging system fully working. You don't even have to build the thing, it's already built... It's not that hard tbh. One of the first apps I built fresh out of college was a private messaging system which was far more sophisticated than what you guys have. Well... I just used a package for it. It took a week for a fresh grad to build, no more.