the connection gets lost

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Avatar of Hegmataneh

When I am ahead of time or material, the connection gets lost !!!!! my internet works well and this problem does not have anything to my internet connection. If you don't fix this problem I will leave this site forever...

Avatar of Martin_Stahl
Hegmataneh wrote:

When I am ahead of time or material, the connection gets lost !!!!! my internet works well and this problem does not have anything to my internet connection. If you don't fix this problem I will leave this site forever...

 

The problem doesn't have to just be with your internet connection. There can be other processes on your client or local network segment causing lag/disconnects. The problem can also be at you ISP or at any of the hops between them an the site.

 

There are some things you can do to minimize issues.

 

https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection

 

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

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