the internet on chess.com


The most frustrating is that Chess com does not say anything???
How hard is it to tell your users "SORRY - WE HAVE SOME PROBLEMS!"
Would you rather staff be working on fixing the issues or posting in the forums?

What is going on, lost the last two games when Chess.com crashed and I lost the internet? Why cant' they fixed this?

The most frustrating is that Chess com does not say anything???
How hard is it to tell your users "SORRY - WE HAVE SOME PROBLEMS!"
Would you rather staff be working on fixing the issues or posting in the forums?
I would rather they dont blame us for bad connection but they admit its their problem. I can understand threre are problems sometimes, but admit the mistake, do not blame others.
No one is blaming the members. If, by some chance you get flagged for sportmanship due to the server issues today, open a ticket and they'll likely reset that.

Tt would be nice that if it is the server's fault that they say that, rather than blame it on internet connection problems


Tt would be nice that if it is the server's fault that they say that, rather than blame it on internet connection problems
The client, running on your device, can't reach the server; it can't tell if there is network connection problem between you and the server, if the problem is your connection, or if the server is down. I guess they could code additional checks to see if some other IP can be reached and cater the error message a little better, but that is more code so it is probably just easier to say it's a connection issue.