This really bothers me bigtime

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SimplerMind

On a regular basis i do loose games due to the fact that my connection goes down. Example: Playing bullet i make premoves and before i know it i lost 30 seconds even if it seems my connection is ok. Not cool. 

baddogno

Have you read this?  No promises, but it might help...

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-