The answer seems to be to refresh your page early and often when your opponent is taking a long time. Problem is he may have reconnected and sent you a move but it isn't showing. It should, but refreshing your page makes certain. Maybe it won't happen in V3. 
Time management
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baddogno wrote:
The answer seems to be to refresh your page early and often when your opponent is taking a long time. Problem is he may have reconnected and sent you a move but it isn't showing. It should, but refreshing your page makes certain. Maybe it won't happen in V3.
That's an outstanding idea and I certainly hadn't thought of it. I may have let negative thoughts creep in that it was a technique while it may have simply been an honest internet burp.
I just finished a live game where I suspected the same thing was happening again but then after 6 or 7 minutes the person came back online.
Thank you for your answer.
I like to play 30 minute timed games but seem to encounter an occasional time management issue I'd like to resolve.
I recently played this game " http://www.chess.com/livechess/game?id=1301078385 " and when I had approximately 11 minutes remaining, a message appeared that my opponent was having internet connection problems. The opponent had about 15 minutes remaining I believe.
I couldn't move so I simply read other connected devices while I waited for my opponents next move.
I definitely was not having any WiFi connection problems on my end, but to my surprise, when I looked up at one moment, the game was gone from the screen. I found it in the archive of games and it read I'd abandoned the game. I was actively interested in finishing the game as I'd been enjoying it up to the point where it stopped.
I've seen similarly odd things in the past and wonder if there's any way to combat them.