Click on your "Online Games" stats and, along with total games played, wins/draws/losses and all that, it will show how many games you have timed out on in the past 90 days. It also shows the percentage of time outs for those 90 days.
The only way to "solve the problem" is to make sure you don't lose on time in Online Chess, or at least to time out as few times as possible in a 90 day period.
Hello
I have problem with joining to tournaments. When I try to join, i get this error:
You must have a timeout ratio lower than 10% to play in this tournament.
Where I find mi timeout ratio and what I have to do to solve this problem?