What doesn't help is paying members get nothing but additional features of the app. The profit margin at chess.com is sufficient. Employing a team to develop a better algorithm isn't that expensive. The talent doesn't exist with the company, and that's painfully obvious. It's going to continue, and it's extremely unlikely that anything the company will do will change the status quo. That's an undeniable fact and users just need to accept when/if they become paying users that fairplay violations will continue with little to no effort by the company to stop it. Wanna change my opinion? Unhook the trailer and start getting results instead of making excuses.
Anyone, paying users or not, just understand the only thing you're paying for is extra features. If it's worth it to you to deal with rampant fairplay concerns to use extra features then it's worth it. If that balance doesn't satisfy, save your money.
The site has a whole team on working on fair play issues and devotes a significant amount of resources towards it
https://www.chess.com/fair-play
This article is older and I believe the team is double what's listed:
https://www.chess.com/article/view/online-chess-cheating
That's because staff aren't proficient enough to do anything about it, they need a stronger algorithm.
Just gonna have to accept it, fairplay violations in online chess are here to stay, and little to nothing will be done about it.
Just because someone believes that the site's process or staff aren't proficient doesn't make it true. 🤔