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Why are my puzzle rush scores not showing up on the leaderboard?

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Casey316

I just got a score of 37 and then afterward 40, does anyone have an inkling as to why they aren't showing up on the leaderboard?

Steven-ODonoghue

They refused to show my score on the leaderboard a while ago, since I am untitled and got a 50. I am in the process of sorting it out with chess.com support to prove I am legitimate.

I'm not sure why your scores aren't showing up, but if it continues to happen I would email support@chess.com

Casey316

Ok, thanks!

Tactical_T

I had 53 score and have the same thing :/

Steven-ODonoghue
Tactical_T wrote:

I had 53 score and have the same thing :/

I sent staff an email and they told me it was a known bug which was being worked on. That was a few weeks ago at this point.

Casey316

 I wrote them awhile ago too, and they told me the same.

EndgameStudent

I just scored my highest ever on puzzle rush survival, 55 and it doesn't show anywhere. Do you have to solve the puzzles within a certain time limit? 

edit - I can see the score on a list of my old scores but it doesn't show as my best score and didn't show on the day's leaderboard.

EndgameStudent

see https://www.chess.com/forum/view/help-support/puzzle-rush-survival-record