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why still no punishment for rudeness?

  • #1

    I just had another rude person just heckle me while I play, which just makes this not fun. I feel like we treat this website as if it's the early 00s. Where trolls have control. The response to this isn't "Just ignore it" anymore. that's so outdated. most forums and websites are healthy now. and that starts at the top. I've read a lot of the posts and threads about people complaining and there's very little admin response. this isn't a normal behaviour for a forum. you can't even get away with being an ass in Reddit anymore. there should be a button to flag or review chats for admin to sift through. or at least the coding isnt too hard to improve. If it's strikes a flag then give the user a warning until they are banned. make this place an ass free zone.

     

    Edit: A lot of people are suggesting the report abuse button. Have you ever clicked it any see what happens? It asks you to reconsider 3 times before you get to send it.

  • #2

    Just inhibit chat. Sorted.

  • #3

    The FAQ has some great tips for dealing with abuse: https://support.chess.com/customer/en/portal/articles/1444877-what-should-i-do-if-another-member-is-rude-or-abusive

    That includes reporting them, although the FAQ neglects to mention the newest and simplest way to do so via Help --> Report Abuse

    null

  • #4

    kaynight, no thats not how any modern forums deal with it?

     

    But it's not that simple?

    You click report abuse, You are lead to a page where it says "just ignore it" there's a tiny text link at the bottom, you click it, it asks you to reconsider just blocking them, you send a message, you click send,
    another window pops up that says, are you sure you don't want to just block them?
    you click send anyway.

     

    ... Do you honestly not see what I meant by, this environment is toxic because you guys don't treat it as such.

     

  • #5

    No.

  • #6

    soaringturkey wrote:

    I just had another rude person just heckle me while I play, which just makes this not fun. I feel like we treat this website as if it's the early 00s. Where trolls have control. The response to this isn't "Just ignore it" anymore. that's so outdated. most forums and websites are healthy now. and that starts at the top. I've read a lot of the posts and threads about people complaining and there's very little admin response. this isn't a normal behaviour for a forum. you can't even get away with being an ass in Reddit anymore. there should be a button to flag or review chats for admin to sift through. or at least the coding isnt too hard to improve. If it's strikes a flag then give the user a warning until they are banned. make this place an ass free zone

    Report. Anybody insulting their opponent should be banned straight away.

  • #7

    the_johnjohn.

     

    The process to report abuse goes as follows.

    You click report abuse, it leads to a page where it just says, ignore it.
    You click on the tiny link at the bottom that says report.

    You click report abuse, It suggest you ignore it again.
    you write your abuse, you click send

    It suggest you to just ignore it again before you click send.

     

    Do you not see the problem? This entire system of reporting abuse pretty much says. Don't.

  • #8
    david wrote:

    The FAQ has some great tips for dealing with abuse: https://support.chess.com/customer/en/portal/articles/1444877-what-should-i-do-if-another-member-is-rude-or-abusive

    That includes reporting them, although the FAQ neglects to mention the newest and simplest way to do so via Help --> Report Abuse

     


    Yeah your system doesn't work.
    Like above. Every single thing you click second guesses and pretty much says, don't report it. It's like you are actually asking people to just let the environment be toxic and you are the problem.

     

    Seriously, not only is there like 2 different, DON'T DO IT before you write the report. But you write an abuse and you click send and what happens... it leads you to another page that says, before you do that, are you sure you just don't want to ignore it.

    Do you guys actually wonder why one of the top threads is people commenting on how abuse is so rampant?

     

  • #9

    If you'd like to recommend changes to the system, there's also the "Make a Suggestion" option in the same screenshot that I posted above.

  • #10
    david wrote:

    If you'd like to recommend changes to the system, there's also the "Make a Suggestion" option in the same screenshot that I posted above.

     

    Will that really help? I mean from the attitude you are giving me now, it's not even remotely a priority for you guys. I get the repeated copy and paste answer that you are accustomed to giving to people, what seems like everyday, who have addressed this issue. At least here in a forum we can address the obvious slothfulness towards it.

    Like I said, the issue starts at the top. You guys.

    If all it takes to make a suggestion is one little easy box,

    but to report an abuse, you need to click 3 times and 3 times you are given the same, "don't do it " message. That's a problem.

     

    But I'm guessing i'm going to get the same copy and paste response that you give to the daily requests you guys receive to do something about the toxicity. Set an example.

  • #11
    soaringturkey hat geschrieben:
    david wrote:

    If you'd like to recommend changes to the system, there's also the "Make a Suggestion" option in the same screenshot that I posted above.

     

    Will that really help? I mean from the attitude you are giving me now, it's not even remotely a priority for you guys. I get the repeated copy and paste answer that you are accustomed to giving to people, what seems like everyday, who have addressed this issue. At least here in a forum we can address the obvious slothfulness towards it.

    Like I said, the issue starts at the top. You guys.

    If all it takes to make a suggestion is one little easy box,

    but to report an abuse, you need to click 3 times and 3 times you are given the same, "don't do it " message. That's a problem.

     

     

    The answer is most likely that it's not financially viable for them to try and police millions of accounts for "rude speech".

     

    Whatever "rude speech" is exactly also varies based upon whom you ask.

    The law usually gives you the right to not be insulted by others, but it certainly doesn't forbid others to be unfriendly to you or harsh or use sarcasm or any other number of things todays over-sensitive people seem to think of being too horrible to suffer.

    So for chess.com to police these scenarios they'd have to pay a team of mods to read potentially hundreds of thousands of reports each day and judge them fairly.

    Who's gonna pay for that ? You with your free membership ?

     

    You're getting a lot of service here for free, if you think it's still not good enough, how about you open your own site and offer all that you want to the world for free ?  No ? Thought so.

  • #12

    That's rude.👿

  • #13
    kaynight hat geschrieben:

    That's rude.👿

    Some ppl think the truth is.

    Call it rude, not rude or whatever, I really don't care. It's still the truth.

  • #14

    There's no punishment for Injustice either.

  • #15

    Graf_Nachthafen 1, soaringturkey 0

  • #16

      2Q is punishment enough for our existence here isn't it?

  • #17

    He beat a master! Alert the media!!

  • #18

    I think that anyone who insults me should get the death penalty, preferably in some public and horrifically painful fashion.  That'll teach them.  In fact, what upsets me most is people beating me in a game of chess, so they should be executed too.  After all, they're beating me.  ON PURPOSE.  These people are asserting their superiority, which makes me feel weak and powerless and sad and hopeless.  Winning a chess game is a show of dominance that does not foster an inclusive, diverse, tolerant environment.  I don't understand how chess.com staffers sleep at night with the culture of fear they are creating on this site that discriminates based on ability.  Do you realize that chess.com ranks people and rates people based on their ability and accomplishments?  What am I, a piece of meat to be graded based on what I can achieve?  And don't even get me started on trophies!  Giving people awards based on achievement perpetuates low self-esteem and a culture of rewarding ability rather than being inclusive of everyone. 

     

    Or you could just ignore it when someone is mean to you.  Your call  

  • #19

    One detects sarcasm.

  • #20

    You're accusing me of sarcasm?  Do you know how hurtful that is?  The way that you brush aside my feelings is typical of a patriarchial, heteronormative, society that seeks to reward accomplishment rather than recognizing that all people are equal talented, amazing, gifted, and brilliant, despite clear and irrefutable proof to the contrary.  Shame on you kaynight!  Telling someone to ignore a mean person is victim-blaming, which is ALWAYS wrong.  People are NEVER responsible for their own mistakes.  EVER.  It's ALWAYS someone else's fault. Telling OP to block mean people subtly suggests that this vicious abuse is his own fault.  How dare you!  

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