Wrong ratings due to technical failure?

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Addi99

Sometimes, the computer says that I left the game, but its not true, so I lose the game, even when I was winning. Is this just due to internet connection or is there something like cheating on chess.com?

Martin_Stahl
Addi99 wrote:

Sometimes, the computer says that I left the game, but its not true, so I lose the game, even when I was winning. Is this just due to internet connection or is there something like cheating on chess.com?

Your opponents can't impact your connection. There are a lot of different things that can cause a disconnect between you and the live server.

For things under your control check out the following.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues