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I'm using an iPad and today I had 5 games just stop and when time was up, my rating was lower. Is this ever gonna get worked out?
Hey, JSG. I'm really sorry you lost those games because they just stopped. I hope you can answer some of my questions to help me understand exactly what happened.
Do you normally play on iPad? If so, has this happened before?
And if so, do you know if anything could be triggering it, like your internet router resetting or a program in the background that's taking up a lot of processing priorities?
Thanks a lot, JSG. And once again I am really sorry you lost those games. Obviously we are as frustrated as you are when these things come up but we're working hard to improve things.
Thanks so much for answering. I always play on my iPad. It had nothing to do with my router. Sometimes I log on to chess.com via the Internet to watch games and but I make sure to close the page prior to playing on the app.
Great, thanks for the information, guys. A request for both of you (JSG and RomanticWarrior). Could you please link me to the games in question?
That is, the 4 or 5 games where this has happened.
And (I know JSG mentioned router), are you using WiFi or Mobile to connect to the internet?
Thank you so much, guys!
Thanks for update, Warrior! I'll wait patiently so take your time.
Squareology please help I just had 3 games in a row do what I described in my past posting. My game turns in to someone else's and in 2 of them I lost rating points. You requested that I send you the games but I'm not sure how. This gets so aggravating!
"Zurich Chess Highlights with GM Alex Yermolinsky and GM Shabba"
nice finish for once!
by jengaias a few minutes ago
Paging Blitz Hustler Tom Murphy Of Chicago
by BettorOffSingle 7 minutes ago
2/13/2016 - Filipp S. Bondarenko, Feenschach 1960
by FireSlayer21 8 minutes ago
Very interesting game
by wesleypickles 10 minutes ago
Guess the losing move
by InDetention 11 minutes ago
blitz ratings often lower than standard ratings
by webmeister 12 minutes ago
What's wrong with people on chess.com?
by A-Tail-Of-2-Kittehs 13 minutes ago
Wasted Too Much Time In Unorthodox Openings. Want To Return To Normal.
by SmyslovFan 16 minutes ago
by finn416 20 minutes ago
by MeSoVeryClever 21 minutes ago
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