5 mins ban

whenever i win or lose a match by checkmate, at pc or ipad, i get banned for 5 minutes. i'm not intentionally aborting and the connection is good. how can i avoid this?

this also happens when my opponent won't respond to the first move

Plz help, i can't join tourments because of this

Are you sure you're not aborting games when your opponent doesn't respond on the first move?

The game should be automatically forfeited when they don't make their first move after a short while, so it's better to wait than abort.

http://blog.chess.com/NimzoRoy/diagnosing-and-fixing-internet-problems

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Hello, Please explain, when I can be playing in tournaments live chess?I was blocked after I left before the time of the tournament 15 \\ 10 standart! I just did not calculate the time and not knowing the consequences left.When the time comes amnesty? Thank you!

The message informing you about your restriction should have said: this restriction will be lifted automatically after you play more games fairly.

So stick to the policy outlined here, play some games and you'll be off.