Accidental yearly membership, instead I wanted 1 month, 1 year refund request

Hi, there was an accidental purchase, I am sure I clicked 1 month only, then I see it charged the whole year, can you please fix this for me? I also then changed it to 1 monthly subscription, it charged the whole year first, so then I activated it to say 1 month, I canceled the 1-year plan and switched to 1 month. Then it said 0 HUF and it will end on September 8th. This happened on the 1st of February. I intended to sub for 1 month, not a whole year. 

I filled out a refund request with all the details. Can you confirm I will most likely receive a refund? I sent the refund request too and on my gmail. I responded to support@chess.com email too in the case with details. They sent an automated response. Which is a good sign I think. This was gonna be my first purchase that isn't a free trial anymore. Am I good? just need to wait until it's processed? With the current traffic, any ideas when I will receive the refund? what's the earliest and latest (either one of them). Regards. Richard Gonda

If you already opened a ticket about a refund, the site will get handled. I know they have been getting a lot of tickets but my understanding is that the billing staff don't have a large backlog so it shouldn't take long.

It's fully sorted now. Very happy that it's resolved. Now it's time for me to play puzzles haha

Hi, there was an accidental purchase, I am sure I clicked 1 month only, then I see it charged the whole year, can you please fix this for me? I also then changed it to 1 monthly subscription, it charged the whole year first, so then I activated it to say 1 month, I canceled the 1-year plan and switched to 1 month. Then it said 0 HUF and it will end on September 8th. This happened on the 1st of February. I intended to sub for 1 month, not a whole year. 

I filled out a refund request with all the details. Can you confirm I will most likely receive a refund? I sent the refund request too and on my gmail. I responded to support@chess.com email too in the case with details. They sent an automated response. Which is a good sign I think. This was gonna be my first purchase that isn't a free trial anymore. Am I good? just need to wait until it's processed? With the current traffic, any ideas when I will receive the refund? what's the earliest and latest (either one of them). Regards. elena

If you filled out the refund request, you should get a response in a couple of days

thank you because I accidentally payed for a YEARLY subscription instead of monthly all at once, meaning I payed 109 dollars instead of 16. But thank goodness I can get myself a refund.

I payed for 1 year subscription by mistake pls refund my money

You need to contact Support using the Help option in the menu