Account closed but can't appeal

Hi All,

I got an email from Chess.com saying my account was closed for violating the Fair Play policy.  No idea why, but I guess false positives happen, no big deal.

I wanted to appeal, and I clicked the link in the email they sent, and selected the option to appeal rather than create a new account.  Then I chose the option that says I do not admit to breaching the Fair Play policy (because I didn't), and it brings up a form to fill in to appeal.

However, to submit that form, I have to check a box saying 'I understand that creating a new account will waive my right to appeal the closure of my previous account'.  But I don't want to create a new account, and I don't want to waive my right to appeal.

Any ideas how I can proceed here?  I just want to submit an appeal, once a human looks at it, it will be pretty clear that there was no cheating going on, but I just can't seem to get to that point.

I tried going through the support contact, but once you mention your account got banned the bot just gives the same canned response and closes the chat.  I tried asking it repeatedly to put me through to a human but  eventually it just said it would send a message and someone would get back to me in a couple of days, and that was 3 days ago so I think it's a black hole.

Does anyone have any suggestions?

I think that people often have to wait three days or more for a contact from Support. I would continue to wait.

i'm not cheating but it log me out from varient server not all chess.com why?

Chess.com's system may have suspected that you cheated. The automated system does not ban if there is not enough evidence. . If you really did not cheat then try to be polite to support and explain what happened and give evidence (if you have it) about you not cheating. You may get a compensation if you were not cheating (Plus most likely you are getting your account back if you are not cheating).

​I am writing to formally appeal the closure of my account "maiia_14". I have been a loyal and honest member of the Chess.com community for nearly 4 years, and I have always respected the rules and the spirit of the game.

​I was shocked to receive the ban notification. After investigating what happened, I realized that a friend of mine used my phone without my explicit permission while it was left unattended. I suspect they may have used some form of assistance or played in a way that triggered your fair play systems. I want to clarify that these games were not played by me, and I would never jeopardize a 4-year-old account that I value so much.

​I have since secured my device with a password to ensure this never happens again. I kindly ask you to compare the accuracy and the playstyle of the flagged games with my 4-year history of fair play. You will see a clear discrepancy. ​I am devastated by the loss of my account and I am willing to accept a rating reset or any other measure you deem fair, as long as I can continue to be part of this community. Thank you for your time and for the hard work you do to keep the site fair.

-maiia_14, thank you

My home account had that happen and I had to wait 2 days : | (I can't connect my school account and home account)

My home account is working so please friend KittyCat4562

You have to contact Support using the links on the bottom of the page.

https://support.chess.com/en/articles/8737050-contact-us

Posting in the forum doesn't reach them.