account got closed but membership didn't transfer.

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justsellyourqueen

Dear Chess.com, my new account username is called "justsellyourqueen" and my previous account, which has been closed, had a membership associated with it, but when I opened a new account, all my friends were transferred but not my membership. If I buy a new membership, will I be double charged for the last one too or just one charge? My old account name is "justsellyourpieces"

Martin_Stahl
justsellyourqueen wrote:

Dear Chess.com, my new account username is called "justsellyourqueen" and my previous account, which has been closed, had a membership associated with it, but when I opened a new account, all my friends were transferred but not my membership. If I buy a new membership, will I be double charged for the last one too or just one charge? My old account name is "justsellyourpieces"

Your account has a membership.

Martin_Stahl

If you signed up for a trial, it will convert and charge you. I believe going through the second chance princess should transfer membership but that may not be automatic and jay require staff intervention