Ronald, thanks for your comment. However, I would like for the chess.com Admin to look into my issue because I don't think you get the context of the query. Thanks.
Account locked on the App
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Ronald, are you a Chess.com Admin?
see image above. Cannot log on on the app because account is locked.
Please reach out to the Admin.
Nov 17, 2019
0
#5
AmmoniAFlows wrote:
see image above. Cannot log on on the app because account is locked.
Please reach out to the Admin.
What type of login are you trying? Username and password? Or one of the integrations?
Also, do you have the most up to date app? If so, uninstall/reinstall may help.
Nov 17, 2019
0
#6
Not really an admin. It is very possible that a ticket will need to be opened.
https://support.chess.com/article/346-contact-us
Martin,
Thanks. I did two things... Don't know which fixed it.
1st, I signed on on my iPad. And it just worked.
2nd, I uninstalled the app (on my Android phone, the phone with the initial issue) and reinstalled. And now I am able to login successfully on the phone.
I also logged in with my email (not username).
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Hello, how do I unlock the account on the app?
It says go to chess.com to unlock but that doesn't seem to work.
Thanks.