Account Problems

I just signed up for a membership on Chess.com.  However, I signed up for a year membership instead of the monthly membership that I want. I sent one message that was responded to by telling me to specify which membership I want. I then promptly responded. I have heard nothing and its been two days. Normally I wouldnt care for the delay but I need the money back in my account. Any other way to contact chess.com?

If you have already sent a ticket to support:

http://support.chess.com/index.php?_m=tickets&_a=submit

then this is just about your only avenue (short of sending a direct message to a Staff member).

Who would the boss be?

Erik owner of site.. message him.

[EDIT by erik: DON'T MESSAGE ME WITH SUPPORT ISSUES!!!"]

how would I find his profile.

MEMBERS

-> search members

http://www.chess.com/members/view/erik

And if you go to that page, you'll notice that Erik specifically requests on his profile that site support issues not be sent directly to him.  I can't blame him, really.

PrawnEatsPrawn provided the correct link for this.