i use Android App with 3g/4g connection, in this 3 days the connectin is not so good, because im in montain, but i never abort a game (only 1 time), and my opponents had problems with them connection, NOT ME, infact i win this games, i dont lost this games (if the problem was MY connection, the games were lost... not win, right?). The signal is not so bad. Ive 3g connection, perfectly working.
Account restricted....why????
Sort:
Have you tried "Help & Support" at the bottom of the main page?
yes, i send a email. thanks
i read better the alerts, that appear every game :-/
i think are only alerts, my accunt is not restricted in this moment.
i want to know how mutch time this alerts appears, are very annoying!
ScaccoLento wrote:
i read better the alerts, that appear every game :-/
i think are only alerts, my accunt is not restricted in this moment.
i want to know how mutch time this alerts appears, are very annoying!
Depending on what kind of "alerts" they are, you might be able to restrict them in your account settings under the Home icon.
support has reply to me.
ok i solved :)
the problem;
if you have not a good connession (in this 3 days my 3g connection was not so good) sometimes chess.com system view like if you did many voluntary disconnections, infqct in my case the guilty is the bad connections, not me :)
however no problem, now im coming back in Rome (good connections) and support has removed my restriction :)
Sep 26, 2016
0
#8
YourWorstBeatingEver wrote:
I just joined this site and have been restricted for aborting, stalling, and abandoning when I have NEVER done those things. In fact I have received the warning after the OTHER player abandoned the game! This site has serious problems.
You might open a ticket. I did see at least 4 losses by abandonment in your recent history but haven't checked all the longer games to see how they were resolved. It is possible older games added to newer abandoned games put you over the threshold.
https://support.chess.com/customer/portal/emails/new
Mar 21, 2021
0
#9
Mirjana_k wrote:
I lost today two games on 0 moves on live chess, chess.com, and they restricted my account. I have not done anything wrong, as far as I know. Please somebody explain it to me.
https://support.chess.com/article/627-sportsmanship-policy
Mar 22, 2021
0
#10
You should be able to play in Play > Computer all you want and there isn't an abort there.
Mar 28, 2021
0
#11
Mirjana_k wrote:
I understand that, thank you. But, can I try to explain? I played Komodo1,2.3, etc. till Komodo 6. Sometimes I took Komodo 6, and I found out that he was lower in rating at that moment, than Komodo 1 or 2. But the problem is that I couldn’t see his rating before I pressed on “play”. Then I thought the rating is too low, I try an other one. So I aborted the engine Komodo. Probably many times! That was reason for chess.com to restrict my live account. Wouldn’t it be much more fair to explain me and maybe some other people, hou to see the rating of Komodo before you start to play him? ( i admit I am not so smart with computer) 😊
Well, the bots were removed from regular play in Live, so to see their rating beforehand, you'll need to visit their profile to look at it. At some point, they'll likely be removed completely.
The abort/abandonment mechanism doesn't look at anything other that the fact someone is doing it.
Apr 23, 2021
0
#12
Mirjana_k wrote:
I have to ask again, I am sorry but that is funny what is happening, I don’t understand that system who restricted my live account. First it said “ if you play enough games with your friends, the restriction will be undone”. Today I got challenge from a chess friend and I accepted it. But it said “ you can’t accept that challenge right now”. In the first place that restriction was funny, because I never played with people but Komodo engine. Nou, I would like to get that account back, but how can I get it back if doesn’t allow me to accept a friend challenge? I hope you understand me mister Martin? Or someone else?
You must have a high disconnect/abort percentage still.
You might contact support to see if they'll reset that. If your numbers are just against the engines, they may do it.
https://support.chess.com/article/346-contact-us
Why? I read fair play policies....and i dont do nothing to have a restricted account.
i aborted only 1 time a game aginst a player yesterday evening, because the dinner was on the table.
i begun to play Blitz only last week, only one time ive aborted, but in the last few days, many opponents disconnects the games, losing the games vs me.
why my account was restricted??
i use Android App for play...and restricted account message is appeared.
and is appeared during my last game after some moves...this message is APPEARED DURING THE GAME and i lost last game. this is not serious, an alert in the middle of a game.... :-/
There is a bug in the App that seems i abort a lot of game?? control it, please.
I want know why this problem with my account, or i remove immediatly my diamond account, i dont pay for a restricted account.
and another question;
For a resctricted account, i reiceved only an alert during a gamein the APP..but ive not a site message? a webmaster message?? an email? in my profile nothing is changed, where is the alert, the reasons and the message on my web site profile?
it is not serious.