Account upgrade problem (Need help from Indian)

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Avatar of 1vishal
I want to upgrade my acc for platinum membership for 1 month but im unable to do so as it isnt accepting my card. Anyone from India ready to help me? Anyone who is willing to gift me platinum membership shall contact me. I can pay through paytm or any other payment options....
Avatar of notmtwain
1vishal wrote:
I want to upgrade my acc for platinum membership for 1 month but im unable to do so as it isnt accepting my card. Anyone from India ready to help me? Anyone who is willing to gift me platinum membership shall contact me. I can pay through paytm or any other payment options....

The staff wrote to you to help you yesterday.

https://www.chess.com/forum/view/help-support/wanna-upgrade-my-acc-but-it-isnt-accepting-my-card

 

Avatar of 1vishal

notmtwain wrote:

1vishal wrote:
I want to upgrade my acc for platinum membership for 1 month but im unable to do so as it isnt accepting my card. Anyone from India ready to help me? Anyone who is willing to gift me platinum membership shall contact me. I can pay through paytm or any other payment options....

The staff wrote to you to help you yesterday.

https://www.chess.com/forum/view/help-support/wanna-upgrade-my-acc-but-it-isnt-accepting-my-card

 

Buddy im asking anyoe from India who is able to gift me and ill be able to easily pay him with other options available...

Avatar of FortunaMajor

I had the same problem. The card you're using is probably designed for transactions within the country. Try using a credit card instead of a debit card. Might work.

Avatar of jdcannon

Hello!

 

I have asked our billing team to reach out to you directly. 

Avatar of Patzer24

Hello 1visahl. I am sorry to hear of the problems you had in purchasing a premium membership on Chess.com. I have reached out to you directly by email to assist you in completing your desired premium membership purchase on Chess.com. Thank you and have a nice day!  

Avatar of 1vishal

Patzer24 wrote:

Hello 1visahl. I am sorry to hear of the problems you had in purchasing a premium membership on Chess.com. I have reached out to you directly by email to assist you in completing your desired premium membership purchase on Chess.com. Thank you and have a nice day!  

Patzer24 wrote: Hello 1visahl. I am sorry to hear of the problems you had in purchasing a premium membership on Chess.com. I have reached out to you directly by email to assist you in completing your desired premium membership purchase on Chess.com. Thank you and have a nice day!   im still not able to be a premium member.... None of the option is accepting my bank....

Avatar of 1vishal

Patzer24 wrote:

Hello 1visahl. I am sorry to hear of the problems you had in purchasing a premium membership on Chess.com. I have reached out to you directly by email to assist you in completing your desired premium membership purchase on Chess.com. Thank you and have a nice day!  

Im still not able to upgrade... None of the option is showing an option of bank of which my debit card belongs to....

Avatar of jdcannon

I would recommend you respond back to the email he sent you. He may not see your forum post. 

Avatar of Martin_Stahl
pwaspieman wrote:

Can i upgrade to premium membership while using Paytm cause i dont have access to my card Right now and don't use paypal.

 

Contact support directly to ask.

https://support.chess.com/article/346-contact-us

 

Avatar of 22arun11

i was trying to upgrade my account to premium but it says unavailable although i have full validity on my card and it is used for every purpose but it still isnt working with your chess.com i need help pls...

Avatar of Martin_Stahl
22arun11 wrote:

i was trying to upgrade my account to premium but it says unavailable although i have full validity on my card and it is used for every purpose but it still isnt working with your chess.com i need help pls...

 

See my previous post. You'll need to contact support directly. Some cards don't allow recurring payments; you could try the option of logging out and gifting yourself.

https://www.chess.com/membership/gift

Avatar of vikasadhh

I am facing the problem to upgrade my account.... none of MasterCard is accepting for the payment

Avatar of Michaeljason2801

Hello sir I want to upgrade my account to monthly diamond membership Also iam from INDIA. I Don't have a credit card. so  there is a net banking option or can i get a UPI link... Or other ways like Google pay, Paytm?

Avatar of StumpyBlitzer

https://support.chess.com/article/346-contact-us

Please contact support 

Thanks 

Avatar of HelloSwamya

Hello I was using free trial of chess com and got charged for annual diamond plan without any notification how can I cancel it, need help