Aimchess.com down

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baldydd

Hi folks!

Temporary Solution ahead!

Aimchess2.com is now live.

We’re still working on our downtime issues behind the scenes, but we know you’ve been left without Aimchess for too long, so this is our temporary solution. A second Aimchess, identical in every way except we added a 2.

You can still log in with your regular details, and all of your data should still sync across.

As of right now, this solution only works via browsers, so your apps won’t work just yet, but we’re working on rolling out updates to iOS and Android, hopefully in the next few days.

We know this isn’t quite as exciting as a full fix, but we also want to make sure that you’re not stuck without a way to access the service while we work on getting fully back online!

We will, of course, keep you updated as we start getting everything up and running again, but for now, head to Aimchess2.com to get your fix of Aimchess!

p.s. just a reminder, this issue has prevented us from receiving emails, so please direct any support requests to Chess.com/Support

TheGermaniac

hey i still cant login via apple.

markpersoonlijk
MaxKSmith schreef:

hey i still cant login via apple.

Via Apple? You mean, you try to login using the Chessable app on your Apple device (iOS)? It won't work (yet). Visit Chessable2.com in your browser of your Apple device. It will work happy.png

Anyway, I'm happy I can visit in the Training Room finally!

TheGermaniac

no i meant to log in via apple id on aimchess2.com via browser.

TheGermaniac

but nvm, i created a new acc via email and bought one month sub. easy

MelodiousThunck
markpersoonlijk wrote:
MaxKSmith schreef:

hey i still cant login via apple.

Via Apple? You mean, you try to login using the Chessable app on your Apple device (iOS)? It won't work (yet). Visit Chessable2.com in your browser of your Apple device. It will work

no, I can’t log in on the browser on an iPad either - it’s clearly still not functional. Very frustrating, and I’m looking forward to a very decent offer of compensation for those of us who are paying subscribers and have lost access with no direct communication for such a long time.

markpersoonlijk
MaxKSmith schreef:

no i meant to log in via apple id on aimchess2.com via browser.

Ah, I think I understand. Your password manager (by Apple) doesn't give your correct login as it is an other site than Aimchess.com. You can check your settings of your Apple device. Go to Passwords. There search for Aimchess. You will find your login and password there.

Unfortunate you created a second account and bought a subscription for a month. It was not needed eh.

MacMark_de

Use the etc/host hack, login with Apple at the original site, reset password and use password login with aimchess2. This worked for me.

CabinSleeper

Apple login via apple id doesn't work here:

jcgfsantos

Just saw the new link. Looks like my streak is gone sad. Wasn't it supposed to be kept?

baldydd

Hey everyone!
We're aware of the Apple ID Login issues, and we're looking into a fix! No timeline available on that at the moment, but we're actively investigating!
In the meantime, some of the incredible folk in this thread have come up with some workarounds that seem to be working!
Also, yes streaks are currently gone, but we'll be restoring them back to their previous values once we've got everything fixed fully!

redtalun

Hi Danny,

My subscription to aimchess is not active on the aimchess2 site and I can't access opening trainer and many other features. If this isn't easily fixed can you temporarily give all users access to these features until the hosting issue is sorted out?

We're having to jump through a lot of hoops here, and not even getting access to what we have paid for.

Thanks,

baldydd
redtalun wrote:

Hi Danny,

My subscription to aimchess is not active on the aimchess2 site and I can't access opening trainer and many other features. If this isn't easily fixed can you temporarily give all users access to these features until the hosting issue is sorted out?

We're having to jump through a lot of hoops here, and not even getting access to what we have paid for.

Thanks,

Hey!

We don't currently have a quick way to set all features to be available for free users. But I can fix this for you (and anyone else being affected by this).

Can you open a support ticket at Chess.com/Support with the details of the email address you use to access Aimchess? Just mention that your premium status isn't active, and to forward to Daniel with Aimchess and I'll get your subscription on Aimchess2 set to premium!

redtalun
baldydd wrote:
redtalun wrote:

Hi Danny,

My subscription to aimchess is not active on the aimchess2 site and I can't access opening trainer and many other features. If this isn't easily fixed can you temporarily give all users access to these features until the hosting issue is sorted out?

We're having to jump through a lot of hoops here, and not even getting access to what we have paid for.

Thanks,

Hey!

We don't currently have a quick way to set all features to be available for free users. But I can fix this for you (and anyone else being affected by this).

Can you open a support ticket at Chess.com/Support with the details of the email address you use to access Aimchess? Just mention that your premium status isn't active, and to forward to Daniel with Aimchess and I'll get your subscription on Aimchess2 set to premium!

Thanks Danny. I submitted a ticket to chesscom support with my email and asked them to fwd to you. Hope it's not too much trouble. Thanks.

baldydd

Apple ID Login Fix has been rolled out!

You should be good to log in as normal with Apple ID on Aimchess2.com again!

ASRVFC

It's hard for me to understand how it takes so long to solve a problem.

teachermsb

ASRVFC, have you ever worked in IT or tried to beat the King's Indian with the Colle-Zuckertort?

I tried to solve several IT problems for over two years and stumbled on the solutions by accident. Things with IT and websites are extremely complicated. Sometimes you cannot duplicate the problem; sometimes bad decisions are made beyond your control. No sense beating a dead horse.

opettet-743

avaible for me

markpersoonlijk

Aimchess.com is working for me. Back in business!

MacMark_de

It's working again for me too, web and app. Thank you! Take care 😉