Android app crashing

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Pirfem

The app has stopped working. It works OK until I join a game or a tournament, and then it crashes.

I have tryed to reinstall it, I have tried to move it from internal to SD card, I ha e deleted cash, restarted the phone an then reinstalled it.. I have simply tried it all, but nothing works. 

Anyone else with same issue

notmtwain
Pirfem wrote:

The app has stopped working. It works OK until I join a game or a tournament, and then it crashes.

 

I have tryed to reinstall it, I have tried to move it from internal to SD card, I ha e deleted cash, restarted the phone an then reinstalled it.. I have simply tried it all, but nothing works. 

 

Anyone else with same issue

I don't use the app much. I just tried it for a game. It worked well.

Do you have an old Android? Some of the changes they are making might cause problems for old versions.

You can use the "Report Problems" link in app settings to let the developers know. 

I prefer to use the chrome browser on my Android for the web version. 

Pirfem

I have a Samsung 9 with updated firmware. And the report bug feature has never ever given me anything... But I can try

Burnt_toast2020

Having the same issue. tried reboot tan

Burnt_toast2020

tablet but still the same. latest firmware etc

Ritanoarno

it is a shame ! worked perfectly and since 3 days i have got the Same Issue

Pirfem

In a way, its nice to see that I'm not the only one with this issue. I guess they will fix it after the holidays... 

Asdee

Same issue here. Have informed chess.com

Maharadostnasha

same issue... so sad

luisfpadovani

same issue

Burnt_toast2020

Support seem to have sorted out the android app side as it now working again

Burnt_toast2020

again

shivamgiradkar

my android app is crashing so badly when i am entering into the tournament section. i tried to make a contact with support team by mail, but they are not replying to the issues.

notmtwain
shivamgiradkar wrote:

my android app is crashing so badly when i am entering into the tournament section. i tried to make a contact with support team by mail, but they are not replying to the issues.

How long ago did you write? The average  initial response time is two days.

David-Howard

I'm having the same issue. I also noticed that when i search for a game and i don't connect. it is registering as a loss on my part and i'm loosing points. i have reported the issue but i havn't yet received a response