I've never had a problem sending in a ticket and getting a response.
Nor I.
Perhaps your concerns expressed in the support ticket were blown off.
Every support ticket I've ever submitted, which amounts to more than a few, had been answered in a timely manner and each concern had been either dealt with or explained in reasonable fashion why it couldn't be immediately addressed or fully addressed.
No one has ever 'blown me off.'
+1
The last ticket I submitted was resolved in about eight hours.
Kudos to Blackenne.



I've never had a problem sending in a ticket and getting a response.
Nor I.
Perhaps your concerns expressed in the support ticket were blown off.
Every support ticket I've ever submitted, which amounts to more than a few, had been answered in a timely manner and each concern had been either dealt with or explained in reasonable fashion why it couldn't be immediately addressed or fully addressed.
No one has ever 'blown me off.'