When I create a new challenge for a live game in my iPad and, while waiting, I receive and accept a challenge from another player, I'm taken to a screen with the message "Starting new game..." (or something similar) but the game never starts and I keep waiting indefinitely in that screen.
I have the latest chess.com iPad app and latest iOS version.
This happened to me every time that I received and accepted a challenge (3 or 4 times so far).
Being iPad an ideal and popular platform for playing live chess online (and the one that I use exclusively), I think that this could be the case why I frequently have to wait a long time before a challenge I created is accepted.
I have submitted several bugs and ideas so far but only once I have received a answer from a staff member (and I'm a paid subscriber). I believe that at least a minimum feedback showing that someone working at chess.com has read the message is important to encourage us to continue providing feedback to you.
When I create a new challenge for a live game in my iPad and, while waiting, I receive and accept a challenge from another player, I'm taken to a screen with the message "Starting new game..." (or something similar) but the game never starts and I keep waiting indefinitely in that screen.
I have the latest chess.com iPad app and latest iOS version.
This happened to me every time that I received and accepted a challenge (3 or 4 times so far).
Being iPad an ideal and popular platform for playing live chess online (and the one that I use exclusively), I think that this could be the case why I frequently have to wait a long time before a challenge I created is accepted.
I have submitted several bugs and ideas so far but only once I have received a answer from a staff member (and I'm a paid subscriber). I believe that at least a minimum feedback showing that someone working at chess.com has read the message is important to encourage us to continue providing feedback to you.
Thanks, Fernando