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Auto-resign on page refresh

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ChewBlacka
[COMMENT DELETED]
notmtwain
ChewBlacka wrote:

Sometimes when in live on Chess.com sounds stop playing (mainly opponent moves), and I'm a player who really likes/needs sound. Luckily the problem is fixed by a quick page refresh (though I lose about 10 seconds of playing time).
However just now I was playing a 3-minute blitz tournament game:
http://live.chess.com/live?v=2015102301#g=1352961763

when I refreshed the page and it auto-reigned for me. I mean seriously wtf??? Not just resigned but took me out of the tournament.

Is this a bug? If so can it please be fixed! Many thanks!

People who disconnect a lot or abort a lot get auto-resigned nowadays when they disconnect.

It is thought that it will discourage the behavior.

What do you think?

ChewBlacka
notmtwain wrote:

People who disconnect a lot or abort a lot get auto-resigned nowadays when they disconnect.

It is thought that it will discourage the behavior.

What do you think?

I think throwing someone out of a tournament without warning because they refresh the page due to sound problems is a bit harsh to say the least.  I'm not sure what kind of behaviour that is supposed to discourage! P.s. I don't disconnect or abort a lot - certainly I haven't recieved any warnings about aborting in a long time.

notmtwain
ChewBlacka wrote:
notmtwain wrote:

People who disconnect a lot or abort a lot get auto-resigned nowadays when they disconnect.

It is thought that it will discourage the behavior.

What do you think?

I think throwing someone out of a tournament without warning because they refresh the page due to sound problems is a bit harsh to say the least.  I'm not sure what kind of behaviour that is supposed to discourage! P.s. I don't disconnect or abort a lot - certainly I haven't recieved any warnings about aborting in a long time.

You were an unfortunate bit of collateral damage.

When you say that you are not sure what kind of behaviour they are trying to discourage, I find it hard to believe that you have never experienced a player disconnecting instead of resigning when losing.

ChewBlacka
notmtwain wrote:

You were an unfortunate bit of collateral damage.

When you say that you are not sure what kind of behaviour they are trying to discourage, I find it hard to believe that you have never experienced a player disconnecting instead of resigning when losing.

When I say what kind of behaviour they are trying to discourage I mean a simple page refresh should not result in being thrown out of a tournament! I've experienced disconnecting players, and it is annoying, but I'm not sure what that has to do with my situation which was a simple page refresh.

notmtwain
ChewBlacka wrote:
notmtwain wrote:

You were an unfortunate bit of collateral damage.

When you say that you are not sure what kind of behaviour they are trying to discourage, I find it hard to believe that you have never experienced a player disconnecting instead of resigning when losing.

When I say what kind of behaviour they are trying to discourage I mean a simple page refresh should not result in being thrown out of a tournament! I've experienced disconnecting players, and it is annoying, but I'm not sure what that has to do with my situation which was a simple page refresh.

The chess.com server can't tell the difference. (No server can.)

Both a disconnect and a refresh break contact with the server. You try to reestablish a connection after you have broken it off. Evidently, you are unable to reconnect in time.

I don't know how long you have to reconnect in 3 minute blitz but I assume it is not long. What feels like only 10 seconds to you may be actually much longer.  

ChewBlacka

ok, but:
1. At most it should result in a game loss not a tournamnet exit.

2. It should only happen to players who have been flagged by the system as persistant offfenders (which I'm not as evinced by the fact I'm not getting any kind of warning).

3. Whatever time period they decide on it should be long enough for a simple page refresh, which due to the buggy nature of the sound people sometimes have to do.

MazeAB

I've had this issue as well, and I find it quite annoying.
Sometimes the page freezes and you have to refresh and then you are auto-resigned.

It sucks. 

ChewBlacka
MazeAB wrote:

I've had this issue as well, and I find it quite annoying.
Sometimes the page freezes and you have to refresh and then you are auto-resigned.

It sucks. 

Thanks MazeAB. In contrast I'm currently playing someone in a tournament who made 5 moves and then disconnected for 90 seconds and nothing happened to him!

MazeAB
ChewBlacka wrote:
MazeAB wrote:

I've had this issue as well, and I find it quite annoying.
Sometimes the page freezes and you have to refresh and then you are auto-resigned.

It sucks. 

Thanks MazeAB. In contrast I'm currently playing someone in a tournament who made 5 moves and then disconnected for 90 seconds and nothing happened to him!

Maybe in a tournament, you will have to wait for the whole time to finish? Because in a normal match, it will say that the match is abandonned and you will have the win.

duncanduncan

ChewBlacka may have violated our Fair Play policy - it has been noted and they may have their account restricted.

dominicanbrain

What kind of coward is this?, win by less than a second and don't want to play another one.

kenazfr

i dont know what happened after my opponent 2nd move it autoresign..what the f happened??

kenazfr

i dont know what happened after my opponent 2nd move it autoresign..what the f happened??

notmtwain

Your screen probably locked up because you were disconnected. By the time you refreshed, you had already lost. You did not lose because you refreshed.

If you want someone on the staff to look at what happened, write an email to support using the Contact form.

https://support.chess.com/customer/portal/emails/new

GeneticPariah

This happened to me in a tournament . I am so put off by this 

 

Hendricalean
notmtwain wrote:

Your screen probably locked up because you were disconnected. By the time you refreshed, you had already lost. You did not lose because you refreshed.

If you want someone on the staff to look at what happened, write an email to support using the Contact form.

https://support.chess.com/customer/portal/emails/new

I was playing a normal 15/10 rapid game and after disconecting for 3 minutes, I refreshed the page and had lost, It wasn't a checkmate and didn't even specified, my internet was completely fine

That is also really annoing since I was winning by a lot and the refresh of the page took like 0.5 seconds which makes me believe that It wasn't even trying to reconnect me to the match

ajwlsn
GeneticPariah wrote:

This happened to me in a tournament . I am so put off by this 

 

I lost so much of my matches because I had to refresh and when I come back to it, it makes me lose the game, kinda getting annoyed with this

Es6x

Sucks to see this is an ongoing issue. Happened twice to me just now. Both times the opponent did not make a move for a very long time so I thought that maybe my page had frozen or something I needed to refresh to get back to the game (you know... to actually avoid a disconnection loss...). Nope. First time tonight I thought it was a bug or maybe I had accidentally clicked resign. But after the second time I now realize that it is the website doing it intentionally. Very annoying that I am actively trying to *AVOID* a disconnection and instead I cause myself to get one. Hope this can be improved.
Edit: This was in 10 min rapid, not blitz.

KillSunshine

That's odd, why not just have the timer keep running normally and not force a resign when a disconnect happens? Blitz games aren't that long, so the disconnected party has the chance to come back or will be forced to resign themselves and the opponent doesn't have to wait much anyway. Where's the downside?

I think this should apply to any other time control as well, not just blitz.