Ban Appeal - Hacked Account

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Avatar of Phillopater
Hi, I'm writing to appeal a ban from the Chess.com Discord server. My previous Discord account was hacked and the hacker used it to post inappropriate/adult content in the server. I had no control over this and as soon as I found out, I deleted the compromised account. I have now created a new Discord account and I would like to rejoin the Chess.com Discord server, but I am unable to do so, likely because of the ban associated with my old account or IP address. Unfortunately I no longer have the exact username of my old account since I deleted it, but I can confirm it was banned due to hacking and not any intentional wrongdoing on my part. My new Discord username is: .falafelo. I would really appreciate it if you could whitelist my new account so I can rejoin the server. I have since secured my new account with two-factor authentication to prevent this from happening again. Thank you for your time and understanding.
Avatar of Phillopater

Username of my new discord account is (.falafelo.)

Avatar of CM_TacticalBeast

Hi,

I am not able to find you on Discord with this username. Can you confirm if it's correct?

Avatar of Phillopater

My Username Of My New Discord Account is (.falafelo.)

Avatar of CM_TacticalBeast

Pls check your DM